Privacy Policy

1. Introduction

At Mishqat ("Mishqat," "we," "us," or "our"), your privacy and personal data protection are paramount. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with Pakistani data protection laws including the Personal Data Protection Bill and relevant regulations.

2. Information We Collect

2.1 Personal Identifiable Information (PII)

When you register and use the Service, we collect information including but not limited to:

• Full name
• Contact details (phone number, email address)
• Date of birth, gender
• Residential city and address
• Photographs and profile images
• Preferences related to matchmaking
• Payment details for subscription services

2.2 Usage Data

We collect technical data automatically through your device and interaction with the Service, including:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited, time and date stamps
• Interaction and usage logs

3. How We Collect Information

• Directly from you during account registration, profile updates, and communications.
• Automatically through cookies, web beacons, and other tracking technologies.
• Via third-party social login services (Google) if you choose to register or log in using these platforms.

4. Use of Information

We use your information for the following purposes:

• To provide, maintain, and improve the Service
• To personalize your experience and match suggestions
• To moderate connection requests and ensure platform safety
• To process payments and manage subscriptions
• To communicate important Service updates, promotions, and support
• To comply with legal and regulatory obligations
• For internal analysis, research, and fraud prevention

5. Sharing of Information

We do not sell your personal data. Your information may be shared only under the following circumstances:

• Service Providers: Trusted partners who assist with hosting, payment processing, customer support, and analytics, bound by confidentiality agreements.
• Legal Requirements: If required by law, court orders, or government authorities.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with prior notification to users.
• With Your Consent: When you explicitly agree to share your information.

6. User Rights & Choices

• Access & Correction: You may request access to your personal data and correct inaccuracies.
• Deletion: You have the right to request deletion of your data. Upon such request, Mishqat will erase your data within 30 working days unless legal obligations prevent full deletion.
• Withdrawal of Consent: You may withdraw your consent to data processing, but note this may limit your ability to use the Service.
• Marketing Preferences: You can opt out of marketing communications at any time.
• Cookies: You may manage or disable cookies through your browser settings.

To exercise your rights, contact: support@mishqat.com

7. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online transmission can be guaranteed 100% secure.

8. Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes. Usage data may be retained for shorter periods primarily for analytics and security.

9. International Data Transfers

If your data is transferred outside Pakistan, we ensure adequate protection through contracts and compliance with applicable data protection laws.

10. Cookies & Tracking Technologies

Mishqat uses cookies and similar tools to enhance your experience, analyze traffic, and deliver personalized content. You can control cookie settings through your browser preferences.

11. Third-Party Links and Services

Our Service may contain links to external websites or third-party services not controlled by Mishqat. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via our website or direct communication.